Urgent — stop and call

Home Electrical Emergency: What to Do First

An electrical emergency is any situation with an immediate risk of fire or shock: smoke or flames from electrical equipment, sparking outlets, a burning smell, a hot or buzzing panel, water reaching wiring, someone being shocked, or downed power lines.

Fire, smoke, injury or downed lines: call 911 first. For other urgent electrical problems inside your home, turn off the affected circuit if it's safe and call now.

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Describe the symptom and get safe next steps.

Never use water on an electrical fire. Use a Class C-rated extinguisher only if it's safe, otherwise get out.

Common home electrical emergencies

Smoke or fire from electrical equipment

Get everyone out and call 911.

Sparking or smoking outlets and switches

Turn off the breaker if safe and call an electrician.

Hot or buzzing panel

Reduce load, keep clear and call.

Water on electrical equipment

Stay out of standing water near outlets or cords; call for help.

Electrical shock injuries

Call 911 for injuries; don't touch the person until power is off.

Downed or damaged service lines

Stay back and call your utility.

What to tell the electrician

When you call, these details help get the right help quickly.

  • What you see, smell or hear
  • Which rooms or circuits are affected
  • What you've already turned off
  • Whether there's water involved
  • Whether anyone was shocked

Signs this is an emergency

  • Smoke or flames
  • Persistent burning smell
  • Sparks or arcing
  • Shocks from fixtures or water
  • Hot panel or meter

When should you call an electrician?

After emergency services handle fire or injuries, call an electrician to make the home safe and repair the cause. For urgent electrical problems without fire, call an electrician right away and keep the affected area clear.

Services that fix this problem

Related electrical problems

Frequently asked questions

Call 911 for fire, smoke, injuries or downed lines. For urgent problems inside your home without those dangers, call an electrician.

If it's safe to reach — dry area, no smoke at the panel — turning off the affected circuit or main can help. Never touch a panel in water.

If neighbors are out too, report it to the utility. If only your home is out or you see damage, call an electrician.

Electrical Emergency: help across North Alabama

Dealing with electrical emergency in Huntsville or a nearby community? Choose your town for local information, or call now.

See every community in the service area →

Urgent electrical problem? Call now.

Fire, smoke or injury — call 911 first. For urgent problems inside your home, call and describe what's happening.